Envy Luxury Authenticity Guarantee Policy

Envy Luxury Authenticity Guarantee Policy

At Envy Luxury, we are committed to offering our customers only the highest quality pre-owned luxury bags and accessories. We understand that the authenticity of luxury items is of paramount importance to our clients, and we strive to provide a secure and transparent shopping experience.

1. Authenticity Guarantee

All items sold at Envy Luxury are guaranteed to be 100% authentic. We take every necessary step to ensure that each product we offer is genuine, sourced from reputable suppliers, and thoroughly inspected.

2. Authentication Process

To ensure the authenticity of our items, we use leading authentication methods. When available, we will utilize Entrupy, an advanced AI-driven authentication system that specializes in verifying the authenticity of luxury bags and accessories. Entrupy offers cutting-edge technology to analyze materials and craftsmanship, providing a highly accurate assessment.

3. Alternative Authentication Services

In cases where Entrupy does not support a particular item, Envy Luxury will work with other trusted authentication services to verify the authenticity of the item. We use a range of professional authentication experts, who are specialists in luxury goods, to provide additional verification when necessary.

4. Financial Guarantee on Authenticity

In the unlikely event that an item sold by Envy Luxury is proven to be inauthentic, we offer a financial guarantee. If a third-party expert determines that the item is not authentic, we will refund the full purchase price of the item, including any taxes and fees. This guarantee is valid for up to 30 days from the date of purchase, and a valid authenticity report from a recognized expert must be provided.

5. Customer Communication and Transparency

We believe in transparency with our customers. If you have any concerns regarding the authenticity of an item, please do not hesitate to reach out to our customer service team. We are happy to share the authentication process used for any item you are interested in and provide any additional details about the verification process.

6. Exclusions and Limitations

While Envy Luxury takes every step to ensure authenticity, the financial guarantee on authenticity is void if:

• The item has been altered, damaged, or repaired after purchase.
• The 30-day window has expired.
  

 

Envy Luxury
Your trusted source for authenticated pre-owned luxury goods.

Our mission is to provide you with a seamless and trustworthy experience when shopping for pre-owned luxury items. With our rigorous authentication process and commitment to ensuring authenticity, you can shop with confidence knowing that every item at Envy Luxury is verified for quality and legitimacy.

Should you have any questions about our authenticity guarantee or would like more information on a specific item, please reach out to our customer service team at any time.