Terms of service

Envy Luxury Terms of Service

Last updated: October 21, 2026

Welcome to Envy Luxury! These Terms of Service govern your use of our website and services. By accessing or using our website and purchasing or consigning items, you agree to be bound by these terms. Please read them carefully.

1. General Information

  • Website Ownership: The website envy-luxury.com ("Website") is owned and operated by Envy Luxury. These Terms of Service apply to all users of the Website, including customers, consignors, and any visitors.

2. Use of the Website

  • Eligibility: By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.
  • Account Creation: To purchase items or consign goods, you may need to create an account. You agree to provide accurate and up-to-date information when creating an account, and to keep this information updated.
  • Access and Restrictions: You may not use our Website for any unlawful purpose, or engage in any activity that may disrupt or interfere with the proper functioning of the Website.

3. Purchases

  • Product Listings: All products listed on our Website are pre-owned luxury items. We make every effort to ensure the accuracy of our product descriptions, but there may be slight variations in color, texture, or size due to lighting or other factors.
  • Pricing: All prices are listed in USD and may be subject to change without notice. Sales tax and shipping costs (if applicable) are added to the total at checkout.
  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email does not constitute an acceptance of your order, but is simply a confirmation that we have received your request. We reserve the right to refuse or cancel any order at our discretion.

3A. Make an Offer

  • Submitting Offers: Customers may submit offers on eligible products. Envy Luxury may accept, decline, or counter an offer at its discretion. Submitting an offer does not complete a purchase or charge your payment method.
  • Offer Expiration: Accepted offers and counteroffers are valid for 24 hours after acceptance or issuance, as indicated in your offer notification. Payment must be completed through the provided checkout link before the offer expires.
  • Availability and Reservations: Submitting an offer or having an offer accepted does not reserve the item. The item remains available for purchase by other customers until you complete checkout. Accepted pricing is valid for 24 hours, subject to item availability.
  • Discounts and Additional Charges: Offer prices cannot be combined with promotional codes or other discounts. Applicable taxes and shipping charges, if any, are calculated at checkout.
  • Standard Policies: Purchases completed through Make an Offer remain subject to our standard shipping, return, and authenticity policies.

4. Consignment

  • Submitting an Item: To inquire about consignment, visit our “Quote My Bag” page and complete the linked submission form with accurate item details and clear photos. You must own the item or have authorization to consign it. All items must be authentic and meet our consignment criteria.
  • Review and Estimates: Submitting the form does not guarantee acceptance for consignment. Any preliminary estimate is subject to inspection, authentication, and confirmation of the item’s condition.
  • Consignment Agreement: Before an item is accepted for consignment, you will be required to sign a separate agreement outlining commission rates, pricing, the consignment period, and other applicable terms.
  • Item Authentication: All consigned items are subject to our authentication process. Items that do not meet our authentication standards will not be accepted for sale. The handling and return of declined items, including any applicable authentication or return-shipping fees, will be governed by the consignment agreement and applicable law.

5. Shipping

  • Shipping Policy: All orders are shipped with insurance and signature confirmation. Free standard ground shipping is available on orders over $50 within the United States. Expedited shipping is available for a fee. All shipping and handling fees are specified at checkout.
  • Shipping Addresses: It is your responsibility to ensure that the shipping address provided at checkout is correct. Envy Luxury is not responsible for any delays, losses, or damages caused by incorrect shipping information.
  • International Shipping: We currently offer shipping within the United States only. Please contact us directly for international shipping inquiries.

6. Returns and Store Credit

  • Final Sale Policy: All sales are final; eligible returns receive store credit only, not a refund.
  • Returns for Website Purchases: Items purchased from our website are eligible for 100% store credit if returned within 7 days of receipt, in the same condition as received.
  • Returns for TikTok Shop Purchases: Items purchased from our TikTok Shop are eligible for 90% store credit if returned within 7 days of receipt, in the same condition as received.
  • Return Condition: Returned items must include any accessories provided with the purchase, such as straps, inserts, dust bags, or boxes.
  • Returns After 7 Days: Items returned after the 7-day window are not eligible for return credit but may be considered for consignment. Please visit our “Quote My Bag” section for details.

7. Payment

  • Methods of Payment: We accept various payment methods, including major credit cards and PayPal. Payment is due at the time of purchase.
  • Store Credit: Store credit is non-transferable and can only be used for purchases made through the Website. It cannot be redeemed for cash or refunded.

8. Customer Responsibilities

  • Accurate Information: You are responsible for providing accurate and up-to-date information when making a purchase, consigning items, or interacting with the Website.

9. Limitation of Liability

  • No Liability for Loss or Damage: Envy Luxury is not liable for any loss, damage, or injury resulting from the use of the Website, purchase or consignment of items, or shipping delays. While we take great care in the authentication and shipping process, we are not responsible for items once they have been shipped.

10. Intellectual Property

  • Copyright and Trademarks: All content on the Website, including images, logos, text, and designs, is the property of Envy Luxury and is protected by intellectual property laws. You may not use any of our content without prior written permission.

11. Privacy

  • Data Protection: Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Governing Law

  • Jurisdiction: These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts located within Texas.

13. Changes to Terms

  • Modification: We reserve the right to modify or update these Terms of Service at any time. All changes will be posted on this page with an updated revision date.

By using our Website and services, you acknowledge and agree to these Terms of Service. If you have any questions or need further clarification, please don’t hesitate to contact us.